I Bought Nitro But Didn't Get It (2024)

FAQs

Is there a way to refund Discord Nitro? ›

Nitro and Server Boosts

If you would like to request a refund for any Nitro or Server Boost purchase you've made, you must reach out to our Support Team and provide all requested information associated with your purchase within 5 days of your initial purchase at dis.gd/billing.

A Nitro subscription only comes with 2 Boosts that you can share to any server you belong to. The Boosts do not stack over time, and they are not permanent.

Immediately. You'll get full access to Nitro Pro products as soon as you complete the trial sign-up. We'll send you a confirmation email to get you started right away.

If you already have an active Nitro/Nitro Classic/Nitro Basic subscription and you have a matching subscription credit, the Subscription Credit will be stored on your account to be automatically used when your subscription renews.

If you purchased Nitro through the desktop app, you must cancel it through the desktop app or browser. If you purchased through a mobile device, you can only cancel through a mobile device.

To do this, go to your Nitro subscription settings on Discord's website or app, find the "Cancel Nitro" option, and follow the steps to initiate the refund process. After canceling, it may take a few business days for the refunded amount to be credited back to your original payment method.

Can I redeem and stack multiple gifts of Nitro? Oh, absolutely. If you're already subscribed to Nitro and get gifted more, it just rolls over to the end of your subscription as credit. The next time you would have been billed, Discord will use the credit instead.

Why does my payment show as a pending charge? If you see a pending charge on Discord, this indicates that the charge was unsuccessful because it requires further verification from your bank or card provider. You'll need to reach out to your payment provider for steps on how to correct this pending charge.

How to spot the scam: You're offered a free Nitro subscription from an unknown user. The announcement (and QR code) for a genuine offer will always come through Discord's official system messages. If you were not supposed to access Discord but were redirected to a look-alike login page, this could be a scam.

As part of their membership, Nitro members can share up to three friend passes (2-week trials of Nitro) with their friends! Sharing Nitro with friends can be a fun way to discover how they might style their profile and which custom emojis become their favorite to use in daily conversations.

What happens if I claim Nitro while having Nitro? ›

What if I already have an Active Nitro Subscription? Whenever you accept a gift while you have a running subscription, or accept a gift that differs from your current subscription, that gifted subscription will be added to your Discord account as Account Credit.

The refund policy also applies to both iOS and Android, once a gift of Nitro has been claimed by another user you (or this user) won't be able to unclaim the gift. Our support team is unable to issue a refund for any claimed gifts.

The refund policy also applies to both iOS and Android, once a gift of Nitro has been claimed by another user you (or this user) won't be able to unclaim the gift. Our support team is unable to issue a refund for any claimed gifts.

Log in to the Discord mobile app and tap on your profile picture icon located at the bottom navigation bar. Click on User Settings and scroll down to the Nitro section. Select the Manage Subscriptions tab and tap on the Cancel button. Click Cancel Subscription when directed to the Play Store to complete the process.

You can cancel your subscription at any time, which will be effective at the end of your current billing period.

Once you've canceled your Discord Nitro subscription and the date of your next billing cycle has passed, you will lose access to the above features. This means that: Any Boosts that you used will be removed from the server you used them on. You will no longer be able to use custom emojis across servers.