The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
BT (British Telecom) users affected:
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 1359 |
| Birmingham, England | 420 |
| Manchester, England | 351 |
| Croydon, England | 268 |
| Glasgow, Scotland | 193 |
| Bristol, England | 191 |
| Hackney, England | 188 |
| Tower Hamlets, England | 183 |
| Islington, England | 180 |
| Leeds, England | 178 |
| Ealing, England | 132 |
| Southwark, England | 120 |
| City of Westminster, England | 114 |
| Cardiff, Wales | 102 |
| Leyton, England | 100 |
| Edinburgh, Scotland | 91 |
| Enfield Town, England | 88 |
| Harringay, England | 88 |
| Liverpool, England | 88 |
| Newcastle upon Tyne, England | 83 |
| Bermondsey, England | 82 |
| Southampton, England | 78 |
| Lewisham, England | 74 |
| Bushey, England | 62 |
| Watford, England | 61 |
| Bradford, England | 60 |
| Nottingham, England | 55 |
| Paddington, England | 55 |
| Wolverhampton, England | 54 |
| Leicester, England | 51 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
alice. (@_alicevsmith) reported @bt_uk having tried all your “helpful tips” to improve our connection and being told there isn’t a problem in our area despite numerous Openreach visits & engineers reporting rusty wiring I would be grateful if you could help! WFH with poor internet isn’t much fun!
- Matthew Langmead (@ILoveAimeewa) reported
@bt_uk Hi there - are there any known faults on the network in my area - CM16? I have FTTP and my modem has all the correct lights but my router has just a constant orange light suggesting no connection.
- Jennifer (@JenDow) reported
@bt_uk we are a business premises still waiting on a visit today to fix our internet. Are they still coming?
- Ruaridh Hanna (@RuaridhHanna) reported
@bt_uk Appreciate that and thanks for the response. But can someone at BT advise what the problem is, what is being done and when it will be fixed (even if that’s a range). This is affecting thousands of people.
- Pete's Tweets (@pete_mccullagh) reported
don’t think @WeAreOpenreach are off the hook. third installation date, no-one arrives. Not even a call to let us know they have cancelled again. Both companies (@VodafoneUK and @bt_uk ) have very poor customer service. Been on the phone over an hour-no further forward
- Liz Arkwright (@LizArkwright) reported
@btbusinesscare how many times do we have to report a problem with our broadband? We were promised this additional dongle would mean you would know about a problem but it still isn’t fixed wish we had never swapped
- Abz (@abzfrrr) reported
@bt_uk Stop the cap i got bt n dis **** dog
- Annabelle Wood (@AnnabelleWood) reported
@bt_uk hi BT, not sure who to contact about our BT baby monitor which is losing connection to the camera most times it is used at least once, requiring a reset on the camera itself. Is this a known issue and can I do anything to prevent it? Many thanks
- Kim Marie Lennon (@Kimmlennon) reported
@Matthew_Wright @virginmedia Change to @bt_uk. Never any problems.
- karen colborn (@karencolborn1) reported
@bt_uk serious problems in Northern Ireland my elderly father is still without phone or Internet after 4 days. NEED URGENT UPDATE WEBSITE USELESS
- VirginiaHeath 🌸 (@VirginiaHeath_) reported
@bt_uk Your Fault's Team have supposedly dealt with this twice- booked 2 engineers, neither of which turned up. I asked to escalate it, and was told that cannot happen till the 3rd non-attendance, which says a great deal about BT's aftercare service to its customers!
- Mandy Allen (@Mandymoo_71) reported
Good work @bt_uk can’t even turn up for new customer on 3 occasions disgusting, crap service
- Gavin Hastings (@fergusvantrump) reported
@gerigallacher @bt_uk In dennistoun, Sky Internet is down. Apparently a power fault in Bridgetown caused the issue. Trying to say it might not be fixed until Thursday.
- livingmentalhealth (@LWMHhelp) reported
@HarryRussell09 @bt_uk can you help one of your customers out
- Dona(gh) Ó hArgáin (@godonagh) reported
@bt_uk @RuaridhHanna Would this be the level of response had there been a service outage in London? Somehow I doubt it. For most whose livelihoods depend on connectivity given the present circ*mstances, this is an inadequate response.
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